“Twixor aims to deliver conversational transactions on channels preferred by the customer, augmented by AI/NLP, live agents, and rich cards.
These channels are both new messaging channels (like WhatsApp, FB Messenger, Apple Business Chat), and traditional digital channels (SMS, email, websites). Use-cases span internal (employees, partners) and external customers, across all functions including
– transactions (register as a new customer, book a service, buy a product, transfer money between accounts, get quote, and several others)
– information (account balance, locate an office, mini-statements, track orders, price)
– marketing (personalized offers, festive offers, download brochures, others)”
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