Most challenging part for machine OEM & service provider for the field service businesses is ensuring the equipment uptime. Smart sensor connected field product & Remote monitoring application reduces the field visit time by real-time monitoring of field product health condition remotely. Configurable anomaly event detection and real-time alerts helps to service team for better service assistance to customer.
Lack of visibility in monitoring changes in your customer’s equipment and tracking of individual customer service status is difficult to service team. Our intelligent product service system links with your smart connected products raise the automated tickets on each anomaly conditions with detailed information. Ticketing system with RCA & CAPA analysis used to track each service failures and record the root causes for better service history transparency.
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