Blackstone offfer an informational bot that can answer your employees or customers questions defined in a knowledge set, this could include your company related questions or FAQs.
An AI informational chatbot that can provide a natural and rich conversational experience to your employees or customers. The NLP technology in combination with your historical FAQ data will allow the bot to understand the users natural language and answer their requests. With the 24/7 instant assistance and self-service automated support, your customers will not only find their answers faster but also will get consistent support. This will subsequently reduce your support teams load and allow better internal resources allocation.
With the multiligual capability, the bot can engage with your customers in the language they are comfortable with which will considerably improve the user experience.
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