Blackstone offers IT support chatbot ensuring consistent IT support experience on teams channel. It can help your employees with common issues, FAQs, manuals, raising their support tickets and track them easily.
AI chatbot on teams channel to show your employees the route for solving IT issues. Chatbot designed with troubleshooting workflows and that can guide the users towards self- resolutions. The Chatbot AI continuous learning helps the bot learn new questions from conversations with real employees.
In case the bot is not able to help fixing the issue, it still can help the user raise a ticket to the concerned support team and help him track the status of his ticket.
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